Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Requires the HP Smart app download and supported HP printer.
Average timing savings comparison based on using printer and desktop scan software to complete similar scanning tasks.
Average timing estimate based on: 1) downloaded HP Smart app on mobile device, 2) setting up Smart Tasks shortcut, 3) scanning jobs which have more than 2-3 tasks associated with them (scan to email, save and rename, store to cloud, etc.). Process expenses in half the time with Smart Tasks: Based on internal HP testing.
HP OfficeJet Pro 9020 series scanning speeds: Up to 15 ipm HP OfficeJet Pro Premier/9010 series scanning speeds: Up to 4 ipm. The HP OfficeJet Pro 9020 series features single-pass, two-sided scanning for capturing both sides of a two-sided page at once, delivering up to 2x the scanning speed of the HP OfficeJet Pro Premier/9010 series, which only features two-sided scanning.
Depending on the problem, click either Fix Printing or Fix Scanning. If there is a connection problem, follow the instructions in the tool. If your printer is not listed, turn it on and click Retry. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. Requires the HP Smart app download and supported HP printer. Run HPPSdr.exe from the download location on your computer. Organize document 50% faster with Smart Tasks: Based on internal HP testing.HP Smart app: Requires the HP Smart app download.It includes NGO partnerships targeted to protect forests, improve responsible forest management and help develop Science Based Targets (SBT) for responsible management of forests. Forest First Printing: HP’s Forest First Printing framework will go beyond existing HP sustainable fiber sourcing programs.Sustainable impact: See additional details at.Dual-band Wi-Fi™: Wireless operations are compatible with 2.4 GHz and 5.0 GHz operations only.After doing this, Scan to Computer worked! Why was this change necessary? The support person claimed it’s because of a known bug in the HP software.Product images are for illustration purposes only, product availability and colors may vary by country. In particular, I needed to change the “Move Finder Items” destination folder from its default selection (Documents) to any other location (I created and selected an HP Scans folder).
To fix problems with Scan to Computer’s Save as PDF task, you need to edit the relevant Scan Tasks item in HP Utility. Fixing the problem with these choices required that I edit each of the tasks. I had been unsuccessfully trying both Save as PDF and Save as JPG. This revealed a list of “shortcut” tasks with the same names as appear on the 8600’s touchscreen. Return to the Scan to Computer section of HP Utility. When he returned, he had a new tactic for me to try: After rehashing much of the same fruitless territory as covered in the Forums, the support person put me on hold. But this may not be sufficient.Īs a last resort, I telephoned HP tech support. To initiate scans directly from the printer, you first have to enable the HP Utility option shown here. While these steps are necessary, they were not sufficient to be the solution. Had I checked the “Enable Scan to Computer” option from the Scan to Computer section of the included HP Utility application? (Yes, I had). After I posted a message to the HP Support Forums, two HP employees replied with queries: Had I installed all the HP software that came with the printer? (Yes, I had). Neither HP’s online support nor the printer’s User Guide offered any relevant advice.